Toll free: 1300 997 193 (Australia)
Telephone: +61 2 9030 6312 (International)
Travel Trade Reservations
Toll free: 1300 790 561 (Australia)
Telephone: +61 2 9571 6399 (International)
Sales & Marketing
Toll free: 1300 997 321 (Australia)
Telephone: +61 2 9030 6311 (International)
All rates are in Australian dollars and inclusive of GST (Goods and Services Tax)
Arkaba accepts children eight years and above. With only five rooms, the best way to experience Arkaba as a family is with an exclusive use stay, either with another family or on your own. Under this option, the guides will run bush immersion programs for the family, including species identification, tracking wildlife, setting camera traps for feral species, radio-tracking feral species, orienteering in the bush, astronomy, and learning how to toast the perfect marshmallow over the campfire.
The rate includes meals, beverages (based on a select open bar), round trip transfers by road from Hawker and scheduled activities (4WD safaris, mountain biking, wildlife viewing, daily guiding).
Telephone calls, road/air transfers from Adelaide, optional scenic flights and items of a personal nature.
Arkaba through Adnyamathanha Eyes Experience
Pauline McKenzie reserves the right to cancel or vary Arkaba through Adnyamathanha Eyes shared cultural experience without notice.
Arkaba is open year-round.
Check-In and Check-Out
Check-in is available from 14:00
Check-out is required no later than 11:00
Guest rooms required for check-in before 2.00 pm must be pre-booked from the day earlier.
Air Charters and Weight Restrictions
There is a general luggage weight restriction of 20kgs per passenger in soft bags to fit in the aircraft luggage compartments. This weight restriction is subject to the flight’s overall payload restriction. Although all care is taken, Arkaba does not accept responsibility for any expense incurred by a passenger due to any delay, alteration or mechanical failure with a charter aircraft.
If you have booked some of your flights directly with the airline or with a travel agency, please be sure to advise us of any flight changes (timings, numbers, etc.). Please be sure to check that your final itinerary has the details correctly noted. Wild Bush Luxury and Arkaba will not be responsible for transfers, accommodation, tour planning, or any travel arrangements that are affected by flights not booked and ticketed by our office.
Deposits and Payments
A 20% deposit is required within seven days of confirming your booking. Full payment must be made 45 days before your arrival. For bookings made within 45 days, payment is required within 48 hours of booking.
Peak season deposit policy – ALL bookings over the Christmas / New Year (22 December – 6 January) and Easter periods (7 April – 10 April) must be secured with a non-refundable deposit of one night’s accommodation within seven days of reservation.
As a small property, our business depends on maximising occupancy and cancellations often result in empty rooms due to booking lead times. For cancellations, the following penalties apply;
Outside of 45 days, monies will be refunded less a $50 admin fee and any credit card charges.
Within 45 days before arrival, all monies will be forfeited
No refunds will be given in the event of non-arrival, any unused services or unused nights due to flight or weather disruption
We strongly recommend guests protect themselves with travel insurance
Payments are refundable outside 45 days (less credit card merchant fees if you choose to settle your account using a credit card),
Please Note: Cancellations must be advised in writing by email and will take effect from the date they are received in our Sydney Reservations Office (see below).
Rates may be increased due to circumstances beyond our control (e.g. fuel costs and National Park Fees or increased rates by third party operators). You will be notified of this in writing.
‘Force Majeure’ means (without restriction) any event that Arkaba could not foresee or avoid even with due care. Force Majeure covers events such as, but not limited to, adverse weather conditions, fire and all similar events beyond our control. In the case of Force Majeure, Wild Bush Walks will not accept liability and reserves the right to change and cancel trips.
Bank: National Australia Bank
Name: Wild Bush Luxury Experience Pty Ltd trading as Arkaba
Reference: Folio Number & Lead Name (E.g. 1234 CARLOW)
IBAN is not used in Australia. Using the SWIFT code (NATAAU3303M) will be sufficient to make your international transfer. Please check the bank and exchange fees your bank will charge you for international transactions. We are pleased to absorb any fees charged by our bank on our end.
1.2% will be levied on MasterCard and Visa or 1.7% on American Express payments at arkabaconservancy.com/pay.
Unforeseen circumstances may result in you changing your plans or even cancelling at the last minute. To protect non-refundable deposits and payments, we recommend that all guests obtain travel insurance, including a cancellation policy and emergency medical care. Travel insurance is available from travel agents, general insurance companies, some medical funds.
Please be sure to consider pre-existing medical conditions, valuable items and that the policy is right for you.
If you have booked some of your flights directly with the airline or travel agency, please be sure to advise us of any flight changes (timings, numbers, etc.). Also, please be sure to check that your final itinerary has the details correctly noted. We will not be responsible for transfers, accommodation, tour planning, or any travel arrangements affected by flights not booked by our office. Wild Bush Luxury and Arkaba do not take responsibility for any third-party services delayed for reasons beyond our control.
We’re here if you need us. We’re only a call or email away.