Terms & Conditions

Terms & Conditions

“Arkaba generates passion and love of the country by its sheer beauty and the stories that lie behind it. 
We take enormous pride in helping the country restore itself and hope that we can inspire otherwise similarly.”

Charles Carlow, Owner

Reservations, Sales & Marketing

Toll free: 1800 999 941 (Australia) 
Telephone: +61 2 9571 6399 (International) 
Fax: +61 2 9571 6655
Email: arkaba@wildbushluxury.com

Rates

All rates are in Australian dollars and inclusive of GST (Goods and Services Tax)

Minimum Stay

Two nights

Minimum Charge

In the event there is a solo traveller wishing to stay at Arkaba there is a minimum twin-adult rate applied per night. In the event there is one adult and one child travelling the minimum twin-adult rate is also applied. 

Family Policy

Arkaba accepts children 8 years and above. With only five rooms, the best way to experience Arkaba as a family is with an exclusive use stay, either with another family or on your own. Under this option, the guides will run bush immersion programs for the family that include species identification, tracking wildlife, setting camera traps for feral species, radio tracking feral species, orienteering in the bush, astronomy, learning how to toast the perfect marshmallow over the camp fire.

Inclusions

The rate includes meals, beverages (based on a select open bar), round trip transfers by road from Hawker and scheduled activites (4WD safaris, mountain biking, wildlife viewing, daily guiding).

Exclusions

Telephone calls, road/air transfers from Adelaide, optional scenic flights and items of a personal nature. 

Seasons

Arkaba is open year round.

Check-In and Check-Out

Check-in is available from 14:00
Check-out is required no later than 11:00

Guest rooms required for check-in prior to 2.00pm must be pre-booked from the day earlier.

Air Charters and Weight Restrictions

There is a general luggage weight restriction of 20kgs per passenger in soft bags to fit in the aircraft luggage compartments. This weight restriction is subject to the flight’s overall payload restriction. Although all care is taken, Arkaba does not accept responsibility for any expense incurred by a passenger as a result of any delay, alteration or mechanical failure with a charter aircraft.

If you have booked some of your flights directly with the airline or with a travel agency, please be sure to advise us of any flight changes (timings, numbers etc) and please be sure to check that your final itinerary has the details correctly noted. Wild Bush Luxury and Arkaba will not be responsible for transfers, accommodation, tour planning or for any travel arrangements that are effected by flights not booked and ticketed by our office.

Deposits and Payments

Full payment must be made 60 days prior to guests’ arrival. For bookings made within 60 days, payment must be made within 48 hours of booking.

Peak season deposit policy – ALL bookings over the Christmas / New Year (22 December – 6 January) and Easter periods (28 March – 2 April) must be secured with a non-refundable deposit of one night’s accommodation within seven days of reservation.

Cancellation Policy 

As a small property, our business depends on maximising occupancy and cancellations often result in empty rooms due to booking lead times. For cancellations the following penalties apply; 

  • Outside of 30 days monies will be refunded less a $50 admin fee and any credit card charges

  • Within 30 days prior to arrival all monies will be forfeited 

  • No refunds will be given in the event of non-arrival, any unused services or unused nights due to flight or weather disruption

  • We strongly recommend guests protect themselves with travel insurance

Please Note:  Cancellations must be advised in writing, facsimile or email and will take effect from the date they are received in our Sydney Reservations Office (see below).

Rates may be increased due to circumstances beyond our control (e.g fuel costs and National Park Fees or increased rates by third party operators). You will be notified of this in writing.

Force Majeure

‘Force Majeure’ means (without restriction) any event which Arkaba could not, even with due care, foresee or avoid. Force Majeure covers events such as, but not limited to, adverse weather conditions, fire and all similar events beyond our control. In the case of Force Majeure Wild Bush Walks will not accept liability, and reserves the right to change and cancel trips. 

Payment Details

Please make payments to Wild Bush Walks Pty Ltd

Account Name: Wild Bush Walks Pty Ltd
Bank: Westpac Banking Corporation
Branch: Royal Exchange, Sydney, NSW
BSB: 032002
Account No: 605333
SWIFT Code: WPACAU2S
IBAN are not used in Australia. Only above details are needed. 

MasterCard, Visa and American Express card are accepted. An administration fee of 1.5% will be levied on MasterCard, AMEX & Visa.  

Travel Insurance

Unforeseen circumstances may result in you having to change your plans or even cancel at the last minute. To protect non-refundable deposits and payments we STRONGLY recommend that all guests obtain travel insurance including a cancellation policy and emergency medical care.   Travel insurance is available from travel agents, general insurance companies, some medical funds.  

Please be sure to consider such things as pre-existing medical conditions, valuable items and that the policy is right for you. You can purchase online with QBE insurance here.

Third Party Arrangements

If you have booked some of your flights directly with the airline or travel agency, please be sure to advise us of any flight changes (timings, numbers etc.) and please be sure to check that your final itinerary has the details correctly noted. Wild Bush Luxury and Arkaba will not be responsible for transfers, accommodation, tour planning or for any travel arrangements that are effected by flights not booked and ticketed by our office. Wild Bush Luxury and Arkaba do not take responsibility for any third party services which are delayed due to resons beyond our control.